FAQs
Totem 🌟
We’ve got all your questions covered — quick, easy, and to the point! 🙌
If you don’t find your answer here, our team is always happy to help at support@totem.com 💌
🚚 Shipping & Delivery
Q: How long does shipping take?
🇺🇸 U.S. orders usually arrive in 3–5 business days.
🌍 International orders take 7–15 business days, depending on your location.
Q: Can I track my order?
Absolutely! 🔍 Once your order ships, you’ll receive a confirmation email with your tracking number so you can follow it all the way to your door.
💳 Orders & Payments
Q: What payment methods do you accept?
We accept all major credit/debit cards 💳, PayPal 💻, and other secure payment methods available at checkout.
Q: Can I change or cancel my order?
If your order hasn’t been shipped yet, we’ll do our best to help you modify or cancel it. Just email us right away at support@totem.com 🕒
💚 Returns & Refunds
Q: What’s your return policy?
We accept returns within 30 days of delivery, as long as the item is unused and in its original condition.
Q: How do I start a return?
Just reach out to us at support@totem.com, and our friendly team will guide you through the process. 📦✨
🎁 Products & Availability
Q: Are your products high quality?
Totally! ✅ We carefully select and test every product to make sure it meets our quality standards before it reaches you.
Q: Do you restock sold-out items?
Yes! 💫 Popular items often come back — sign up for restock alerts or follow us on social media to stay in the loop 🔔
🪶 Other Questions
Q: Where are you based?
Our Totem team works with suppliers and warehouses around the world 🌍 to bring you unique products for every niche and lifestyle.
Q: How can I contact you?
Easy! Just send us a message at support@totem.com — we’ll get back to you as soon as possible 💌
✨ Totem – Where every style finds its place. ✨